Terms and conditions for orders

These terms and conditions govern all orders placed through braibrielufliaseo.sbs. They were last updated on November 4, 2026. By placing an order, the customer agrees to these terms. Braibrielufliaseo operates in Canada and these terms are governed by applicable Canadian consumer protection and contract law.

Placing an order

An order is placed when the customer completes the checkout process on braibrielufliaseo.sbs and receives an order confirmation by email. The confirmation email constitutes acceptance of the order by Braibrielufliaseo and marks the beginning of the contractual relationship. Braibrielufliaseo reserves the right to decline an order before dispatch, in which case any payment taken will be refunded in full. The customer is responsible for ensuring that the product details, colour codes, and quantities selected at checkout are correct before completing the purchase. Braibrielufliaseo cannot correct a freely made selection after dispatch.

Prices and payment

All prices displayed on braibrielufliaseo.sbs are final retail prices inclusive of applicable Canadian taxes. No additional handling fees are charged. Payment is due in full at checkout before the order is dispatched. Braibrielufliaseo accepts payment through the third-party checkout provider integrated into the website. Payment card information is processed and stored by that provider and is not retained by Braibrielufliaseo. If a payment is declined, the order will not be processed until an alternative payment is completed successfully.

Dispatch and delivery

Braibrielufliaseo aims to dispatch orders within the timeframe stated on the relevant product page, typically two to three business days from the date of confirmed payment. Dispatch times are estimates and not guarantees. Delivery is handled by third-party carriers and is subject to their own terms and timescales. Braibrielufliaseo is not responsible for delays caused by carrier operations, customs processes, or circumstances outside its control. The customer is responsible for providing a correct and complete delivery address at checkout. Braibrielufliaseo cannot be held liable for non-delivery resulting from an incorrect address.

Defect reporting and the fix window

Braibrielufliaseo operates a thirty-day defect reporting window from the date the order is handed over to the customer. A defect is defined as a material discrepancy between what was ordered and what was received — for example, a floss skein labelled with an incorrect colour code, a needle size that does not match the order, or a kit missing a listed component. Defects reported within the window will be corrected or replaced at no additional charge, at the discretion of Braibrielufliaseo. Defects reported after the thirty-day window has closed will be assessed on a case-by-case basis and may be treated as new work.

What does not constitute a defect

A defect does not include a colour or product the customer freely selected at checkout that does not suit their project once received. It does not include a pattern difficulty level that feels harder than expected after opening the kit, or an accessory that the customer decides is not the right type after purchase. It also does not include damage caused by carrier handling after dispatch, changes made by third-party pattern publishers after the order was shipped, or wear resulting from normal use of the product. Braibrielufliaseo will communicate clearly whether a reported issue falls within or outside the defect policy.

Limitation of liability

Braibrielufliaseo's liability in connection with any order is limited to the price paid for that order. Braibrielufliaseo is not liable for indirect, consequential, or incidental losses arising from a defective product or a delayed delivery, including but not limited to the cost of a cancelled project, the purchase of replacement materials from a third party, or any loss of time. Nothing in these terms limits or excludes any right the customer holds under applicable Canadian consumer protection law, including the right to remedies available under provincial sale of goods legislation.

Complaints

Customers who are not satisfied with the outcome of a defect report or with any other aspect of their experience with Braibrielufliaseo may submit a formal complaint in accordance with the complaints procedure published on this website. Braibrielufliaseo commits to acknowledging formal complaints within two business days and responding in full within ten business days. If a complaint cannot be resolved to the customer's satisfaction, the customer retains the right to seek redress through provincial consumer protection authorities, the Competition Bureau, or through small claims court in their province, as appropriate.

Governing law

These terms and conditions are governed by the laws of Canada and the province in which the customer is resident, to the extent that provincial law applies. Any dispute arising from an order placed through braibrielufliaseo.sbs that cannot be resolved through the complaints process will be subject to the jurisdiction of the courts of the relevant Canadian province. Braibrielufliaseo does not seek to exclude or limit any mandatory consumer rights conferred by applicable law. These terms were last reviewed and updated on November 4, 2026, and supersede any earlier version published on this website.

Terms and conditions for Braibrielufliaseo purchases