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Write to us about your order or a product

Write to us about your order or a product

Whether your parcel has arrived and something needs attention, or you are still deciding which floss shades to order, we are glad to hear from you. If you are writing about a finished order, please have your hand-over date to hand — it helps us locate the right records quickly. For questions about a product before you buy, simply describe what you are working on and we will point you in the right direction.

Your full name

Email address

Phone number (optional, for a call back only)

Your message

Pressing send will open your email application with this message ready as a draft. The message is not sent until you press send from within your own email app.

Braibrielufliaseo is operated by Margaret Hollis, a Canadian embroidery supplies retailer.

Operator: Braibrielufliaseo
Phone: +1-587-880-9790
Email: content@braibrielufliaseo.sbs
Business hours: Monday to Friday, nine to five Eastern Time
Typical reply time: Within one business day

All orders are handled remotely. There is no walk-in location. Finished orders are delivered by post and reviews are conducted by email or by phone during business hours.

Not satisfied with how something was handled? Read our complaints procedure

A message sent early saves a problem from growing. If a shade is wrong, a kit is missing a component, or you simply have a question about which fabric count suits your next project, this is the place to start. We read every message personally and respond within one business day.

What to include in your first message

The more specific your first message, the faster we can help. If you are writing about an order that has already arrived, include the date it was handed over, the product name, and a clear description of what does not match your order confirmation. If you are writing before placing an order, describe the project you are working on — fabric count, stitch type, and the palette range you are aiming for — and we will suggest the right products.

Please do not include payment card details, banking information, or passwords in your message. We do not need them to help you, and including them creates a risk that is entirely avoidable.

Include your hand-over date and order details when writing about a parcel that has already arrived.
Describe your project fabric count and colour palette when asking for product recommendations before purchase.
Never include payment card numbers, bank details, or passwords in any message you send to us.

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